HeadOHeels Privacy Policy

Introduction

At HeadOHeels.com the product of Yippee Infonet Pvt Limited (also referred to as "HeadOHeels", “HOH”, "we", "us" and "our"), we are committed to protecting the privacy of our users. Please read the following privacy notice that explains how we collect, manage and protect your personal data.

This is the Privacy Notice ("Notice") for the website www.headoheels.com , and all HOH affiliate websites ("Sites"), or our mobile applications ("Apps") (together "Services").

Contacting us

If you have any questions, comments and requests regarding this Notice you can get in touch via email at info@headoheels.com.

What information do we collect & how do we use it?

This Notice will apply to you if:

  • You visit and browse our Websites and Apps.
  • You book appointments with our registered Partners through us (we'll refer to you as a "Client").
  • You are self-employed and/or you work for a business and are registered on the HOH platform (we'll refer to you and/or the business as a "Partner").

We will only use the information we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We handle your phone number in accordance with the terms specified hereafter. We do not sell or share you phone number with third parties, except where required by law.

If you visit our services

We use your information to provide you with our Services. If you visit any of our Services, whether you're just browsing or you have an account, we will automatically collect informationfrom you each time you use our Sites and/or Applications. This includes technical information,information about your visit and (if you opt-in) location data:

Technical information

Technical information may include the mobile phone number, Internet Protocol (IP) address, login information, browser type and version, browser plug-in types and versions, device IDs,/email address, time zone setting, operating system and platform, hardware version, device settings (e.g. language and time zone), file & software names and types (associated with your device and/or the Services), battery & signal strength, information relating to your mobile operator or Internet Service Provider (ISP) etc.

Information about your visit

Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site and/or Apps (including date and time), pages and services you viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), traceable campaign links (e.g. in emails, or via tracking URLs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team and our social media accounts.

Location data

Location data includes country location (based on your full or partial IP address and/or Google Analytics information) which we use to provide location services (if you ask or permit us to), so that we can deliver content, advertising or other services that are dependent on knowing where you are, like checking for fraudulent transactions.

Location data may be collected in combination with device ID, so we can recognise your mobile browser or device when you return to the Service.

Delivery of location services will involve us checking any of the following:

  • the coordinates (latitude/longitude) of your location,
  • your current country or region, by referencing your current IP address against public sources, and/or
  • your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or a similar device identifier.

You can opt-in and out of location sharing by changing your device settings

We use this automatically collected information to :-

  • understand how individuals use our Site and Apps, and how we can improve it;
  • ensure content from our site and apps is presented in the most effective manner for you and for your devices; and
  • provide you with the information and services that you request from us or we think you may be interested in.

If you contact or engage with us

If you contact or engage with us, we will collect your contact information, and the other communications information you provide.

Contact information includes basic contact information you provide:

  • Email address,
  • Business | Residence location | address

and anything else you include, for example:

  • first and last name,
  • phone number(s),
  • social media handle (for example, if you engage with us on social media).

Communications information includes your correspondence with us, for example if you get in touch with our Customer Service team about an order or booking or to report a problem with our Site and Apps. This includes:

  • emails,
  • texts,
  • calls,
  • letters,
  • any in-person conversations you have with us.

We use this contact and communications information to

  • Contact you if you have asked us to do, including to respond to your queries, troubleshoot problems, and help with any issues you may have with our Services.
  • Provide you with information you might request about our Services.
  • Put you in touch with Partners you ask us to share your information with.
  • Provide you with technical and other service updates.

If you use our services to book an appointment

When you create a HeadOHeels account using any of our Services including to purchase, we may collect your:

  • first and last name;
  • date of birth
  • gender
  • email id;
  • address;
  • mobile phone number(s),
  • your photo, if uploaded (optional).
  • We assign unique user IDs or other account-level IDs to your HOH account.

As you use your account, we may collect information about your:

  • purchase history, including appointment bookings and use;
  • favourites (e.g. your favourite salon);
  • account settings;
  • securely saved payment methods;
  • details in accordance with our Cookie Notice.

We use this account and related information to manage your account with us, including to

  • maintain your HOH account;
  • provide customer support;
  • enable you to contact, order from and make bookings with our registered Partners;
  • enable you to make and pay for bookings with your account;
  • perform our contractual obligations to you if you have making or receiving payments fees and charges and collecting and recovering any money owed;
  • provide you with a personalised experience, including recommending features, services, products and Partners we think you may be interested in.

If you work for a Partner

If you work for our Partner (e.g. as an Employee, Stylist, contractor, or worker), we may collectcontact and company information from you:

Contact information may include:

  • first and last name,
  • role title,
  • company name,
  • email address,
  • contact number,
  • log-in details,
  • details in accordance with our Cookie Notice.

Company information may include:

  • company address,
  • business type (e.g. salon, spa),
  • consultation form content,
  • historical and future appointments,
  • point of sale data,
  • payment processing data (we don't see this, only our payment processors do),
  • reporting and analytics,
  • Client data and promotions;
  • pictures and marketing materials.

We also process other information on behalf of your company that is not personal data (for example, financial data and product inventory).

We use this contact and company information to manage the Partner's account with us, including to:-

  • maintain the Partner's account,
  • provide Partner customer support, including technical support for our suite of business tools,
  • enable the Partner to use our suite of business tools, including managing staff and appointment scheduling,
  • enable the Partner to make transactions and manage payments,
  • enable the Partner to manage marketing promotions via the Services,
  • enable the Partner to list on the HOH's marketplace
  • enable the Partner to manage inventory and use point of sale devices,
  • may contact Partner staff to enable them to create a Partner-specific account with appropriate authorisations, and to manage those accounts,
  • details in accordance with our Cookie Notice.

If we send you offers, updates or other marketing material from us

We may collect contact information (as explained above), like your name and email address.

We may also collect marketing preferences, which are our records of what information you would or would not like to receive from us, and if you have opted out of any direct marketing.

We use this contact and marketing preference information to

  • send you offers, updates, promotions, newsletter(s), insights and other marketing material.
  • send you with a personalised marketing, including offers, features, services, products and Partners we think you may be interested in.
  • working with digital advertising partners.
  • if you work for a company we are interested in partnering with, we may contact you about our Services and opportunities with HOH.
  • contact you to ask for feedback, including through surveys and other marketing research.
  • details in accordance with our Cookie Notice.

You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates.

Who do we share your information with?

If you are a Client

We will share your information with our Partners (for example, if you want to connect with, order from or make a booking with one of our Partners). We may share your contact and account information, and they will receive any other information you provide through HOH (for example, completing a Partner's consultation form). Partners may use this information to manage your communications, orders and bookings with them.

If you leave a public review for a Partner (or any of their products in their shop on our Services), your rating, review, review date, and first name and last initial will be published on HOH. Other HOH users and members of the public may be able to see your reviews. Reviews may be published or syndicated on third party websites. Public reviews will survive the termination or expiry of the HOH Terms of service.

If you work for a Partner

HOH users may rate the Partner you work at or for, and may rate you as an individual. Your individual ratings may be shared with the relevant Partner, and may be publicly available on our Services.

We may publish limited Partner information (including individual and business public reviews and ratings) to other websites, for example so it can be included in search results or advertising (including online and offline advertising and promotional media, including, but not limited to Google, Google AdWords, Facebook Ads, Twitter, email distribution lists, and third-party business partners and affiliates).

If HOH processes your information as a Client, Partner staff, or otherwise

We may also share your information with:

  • any member of our company group, which means our ultimate holding company and its subsidiaries, and/or our subsidiaries who may support our processing of personal data under this Notice.
  • our service providers, organisations who process your personal data on our behalf and in accordance with our instructions and the data protection law.
    • This includes supporting the services we offer through the Site, in particular those providing website and data hosting services, distributing communications we send, supporting or updating marketing lists, customer support, facilitating feedback on our services, digital invoicing and payment processing providers who provide secure payment processing services, and providing IT support services from time to time.
    • These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions.
  • in certain circumstances, our digital marketing partners.
  • if we run surveys, competitions, promotional campaigns, offers or other occasional activities and you opt-in, we may share certain information with our commercial partners (for example, if you chose to enter into a prize draw we run with a third party). We will provide more detailed privacy information at the time.
  • our auditors, legal advisers and other professional advisers;
  • if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer.
  • any person to whom disclosure is necessary to enable us to protect our rights, property, or safety, our clients, or other third parties, and to enforce our rights under this Notice or under any agreement (for example, our Terms of Use and Terms of Service) with you. This includes exchanging information with other companies and organisations for the purposes of detecting and preventing fraud and cyber-crime.if required to do so by court order or if we are under a duty to disclose your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation. This includes exchanging information with law enforcement agencies, regulators, or other similar government bodies.

How do we protect your information?

All information you provide to us is securely stored. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption.

All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies.

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us – even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Payment processing

Payments made on our Services are made through our payment gateway provider, RazorPay . You will be providing credit or debit card information directly to RazorPay, which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. HOH can view pseudonymized cardholder and card details. In addition, HOH stores the following card information:

  • card brand,
  • card holder name,
  • card's last four digits,
  • card expiry month and expiry year.

Information which you supply to Razorpay is not within our control and is subject to RazorPay's own privacy policy and terms and for which HOH shall not hold my responsibility.

External sites

HOH may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. HOH does not accept any responsibility or liability for these policies or any content on external sites and does not necessarily endorse the views expressed within them. HOH has no control over the availability of any of these websites. Please check each site's policies before you submit any personal information to these websites.

How long is your information kept for?

We will generally process personal information:

  • for as long as it is necessary for the purpose(s) for which it was originally collected (for example, holding it on behalf of a Partner, or for as long as you have an account with us), and

We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of legal proceedings, or we are aware of pending or ongoing legal proceedings. In some circumstances, we may keep data longer if applicable law says we have to.

If you have opted to receive insights, newsletters, or other promotional material, but later decide to opt out from receiving these updates, or object to any other processing of your personal information, we may keep a record of your opt-out or objection so we can respect your preferences.

We may keep aggregated, anonymised or pseudonymized data – for example, for reporting and analytics – for longer periods.

Aggregated data

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you and you cannot be re-identified). This anonymised data (for example, aggregated statistics) is no longer personal data, and we may keep and use this anonymised information indefinitely without further notice to you.

We use this to help us provide, develop and improve our services, including to:

  • better understand how people use our Services,
  • provide our Partners and Clients with information about our Services, including user statistics (e.g. total numbers, broad demographics statistics), and
  • develop useful insights and improvements to the Services.

What rights do you have with your personal information?

In certain circumstances, you have the following rights:

  1. to be provided with a copy of your personal information held by us;
  2. to request the correction or deletion of your personal information held by us;
  3. to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);
  4. to object to the further processing of your personal information, including the right to object to marketing;
  5. to request that your provided personal data be moved to a third party, and
  6. to withdraw consent.

If you wish to exercise any of these rights in relation to the personal information we hold about you, you can contact us at info@headoheels.com.

Updating this Privacy notice

This Notice was last updated on 01 Jan 2026.

We may update this Notice from time to time and will post any changes on this page.

If we make any substantive changes, we may notify you through email, or website pop-ups within our Site or you may be required to check the policy on a regular basis.

Cookie notice

Our Sites use cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags and web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our Sites use cookies and similar technologies either alone or in combination with each other to create a unique device ID, and to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit one of our Sites. Others are used to remember you when you return to one of our Sites and will last for longer.